Frequently asked questions

A few things to know before we begin.

If your question is not covered here, send us a message. Custom projects rarely fit into a perfect box.

How do I place an order?

Start through Facebook Messenger. Tell us what you would like made, the occasion, approximate size, wording, and when you need it.

Can you make something from my photo?

Yes. Clear, original photographs work best. We can use photos for full-color keepsakes, V-carvings, and dimensional relief portraits.

Can you recreate my business logo?

Usually, yes. Send the clearest logo file you have. We will review it and explain what will translate well into carved wood.

Will I see the design before it is made?

For applicable projects—especially signs and carved layouts—we provide a complimentary design preview with your quote. For color-photo pieces, the preview may show the proposed frame, photo placement, wording, and overall arrangement rather than exactly reproduce the finished wood, color, or epoxy appearance.

How long does a custom order take?

Timing depends on the size, finish, and current order schedule. Your quote will include the expected timing before you commit.

Do you make custom sizes?

Yes. Most pieces are designed one at a time, so size, wood, wording, and finish can be tailored to the project.

Do you ship or offer local pickup?

Local pickup is available in the Scranton, Pennsylvania area. Ask about shipping when requesting your quote; availability depends on the size and piece.

What is the difference between clear coat and epoxy?

Clear coat preserves more of the natural feel of the wood. Epoxy creates a thicker, high-gloss surface with extra visual depth.

Do you make outdoor signs?

Some projects can be prepared for outdoor display. Tell us where the sign will be used so we can recommend the right material and finish.

Can personalized items be returned?

Because custom pieces are made specifically for you, returns are handled case by case. We confirm the design details before production to avoid surprises.

Ready to tell us your idea?

Start a project request